![]() Life Lock doesn't do a thing for spam, identity theft or anything else. Add a new form of payment? Forget it, you bought LIFE LOCK so literally EVERYTHING YOU OWN IS FROZEN. All your subscription boxes and subscription services are STOPPED COLD WITH NEVER-ENDING WORK TRYING TO REACTIVATE. They just create charge backs on literally everything. ![]() Try calling your card company and straighten it out? GOOD LUCK. So that $5 cup of coffee you purchased from the local coffee shop actually costs the coffee shop $50 in time, fees, taking pictures of old receipts and then their card processing service decides to give them the boot ALL BECAUSE OF YOU. You'll have charge backs out the wazoo that you can't even count not to mention the DAMAGE YOU DO TO SMALL BUSINESS. Next, if your wallet is stolen and you "make that simple call to Life Lock," they'll simply cancel every single transaction on all of your credit cards and bank accounts from that day's date on back for several months causing you more harm than good. This not only prevents you from obtaining new accounts at places you might want to open, but it makes the major credit reporting agencies AI apparently think you're a fraud risk. First of all, they pretend to be the consumer (you) and repeatedly place "fraud alerts" on the 3 main credit reporting agencies as well as all of your cards and automatically "renew" said alerts every 90 days. This company was recently fined by the FCC and by federal judges in numerous states and I can see why. If I charged Life Lock by the hour for the TIME THEY COST ME I'd be a millionaire. and they fought against me, but this time I prevailed and they gave into my request, This time it took 15 minutes, and I was given the same script, but this time I was ready for them. ![]() I called back again, this time my third attempt to cancel my membership, and this time I kept repeating the words "I want to cancel. After 44 minutes on the phone with him, I just gave in, so I could get off the phone. He kept repeating his script, talking so fast I couldn't get a word in. So when I called today, the person started a script, asking me to verify my identity over and over, and then instructing me not to cancel until closer to the date that their 60-day guarantee would expire. Today I noticed, to my surprise, they auto-renewed my membership, after they said they wouldn't! The first time I called, they told me they did cancel it, and they would not auto-renew with my credit card. Today was the 2nd time I called to cancel. I was scammed when I tried to cancel my membership. Now I feel like I've been scammed and ripped of twice, once by the person who took out a loan in my name, and once again by lifelock. At one point the yes button disappeared from the center of the screen where I had just clicked and was replaced by a "Don't cancel" button. I think I had to click yes about 6-7 times. Only to be brought to another are you sure page, then another, and another. The cancellation process immediately took me to an "Are you sure?!" page, I clicked "yes". So I cancelled my autorenewal, so that after the first year which I already paid for the account will be cancelled and lifelock wont get any more of my money. Obviously lifelock is terrible at doing the one thing they are supposed to do. The identity fraud doesn't show up, the credit card fraud doesn't show up, just a green checkmark and a message that everything is good. When I log into lifelock and check the alerts it says "Good news, you don't have any alerts or notifications to review". ![]() Ironically, the day after I created my lifelock account I had some fraudulent charges on my Amex card. I signed up for lifelock so I could check and monitor any other possible identity fraud. I discovered this when my credit went from 810 to 690 overnight. I signed up for lifelock after discovering that I was a recent victim of identity fraud, someone had taken out a $3,500 loan in my name and of course never made a payment. ![]()
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